Privacy Policy & Terms of Conditions

1.Introduction

Welcome to AMS Parts. By using our website (www.amspartsuk.com) or engaging in business with us, you agree to the terms outlined in this Privacy Policy and Terms & Conditions.

AMS Parts is a UK-based company supplying genuine and OEM spare parts for industrial engines, generators, and related equipment. We support a wide range of global brands and cater to both businesses and individuals through a quote-based process.

2. How We Work

AMS Parts does not operate an online checkout system. All purchases are conducted through:

– Online enquiry or direct contact
– Custom quotation
– Order confirmation and payment
– Invoice issued upon transaction

Only once a quote is approved and payment is received will the order be processed. No contract exists until a formal quote is accepted in writing and payment is completed.

3. Returns & Refund Policy

We accept returns within 14 days of the original purchase date.

To be eligible:
– Items must be unused, undamaged, and in original packaging.
– The buyer must notify us within the 14-day period by email or written letter.
– Return shipping is at the buyer’s cost unless agreed otherwise.

Refunds:
– Refunds are processed after inspection of returned items.
– Delivery charges are non-refundable.
– Refunds will be made to the original payment method.
– Please allow additional time for your bank to process the refund.

Exceptions (non-returnable items):
– Custom/special order parts
– Personalised items
– Sale or clearance items
– Perishable or hazardous goods

If an item arrives damaged or incorrect, contact us immediately so we can arrange an appropriate resolution.

4. Warranty Disclaimer

All goods are sold based on information provided by the purchaser regarding engine model, serial number, or application. AMS Parts is not responsible for incorrect parts ordered due to inaccurate or incomplete data.

Where applicable, manufacturer or OEM warranties may apply. Please contact us for specific warranty coverage on your item(s).

5. Use of Website Content

All text, images, data, and logos on this site are the intellectual property of AMS Parts or their respective owners and may not be copied or reused without written consent.

AMS Parts does not claim to be an official dealer or affiliate of the brands mentioned unless explicitly stated.

6. Privacy & Data Usage

We collect information from you when you:
– Submit an enquiry
– Request a quote
– Contact us via email or phone

This data may include:
– Your name, company name, and contact details
– Engine serial numbers or part requirements
– Delivery addresses and payment records

We use this data to:
– Process orders
– Issue invoices
– Respond to customer queries
– Improve our services

We do not sell or share your personal information with third parties, except where required by law or necessary to fulfil your order (e.g. couriers).

7. Cookies & Analytics

Our website uses cookies and tools such as Google Analytics to understand user interaction and improve performance. These cookies collect anonymous information including:

– Website visits
– Browser type
– Location (by IP)
– Device behaviour

By using our site, you agree to the use of such tracking cookies.

You can disable cookies in your browser settings if you wish.

8. Liability & Limitations

AMS Parts is not liable for:
– Downtime, damages, or losses caused by incorrect installation or misapplication of parts
– Delays caused by courier services or customs
– Indirect or consequential loss from any transaction

All parts must be fitted by qualified professionals, and technical advice must be sought before installation.

9. Shipping & Delivery

AMS Parts offers flexible shipping solutions to meet the needs of both domestic and international customers. All delivery terms are communicated at the time of quotation and agreed upon before order confirmation.

General shipping terms:
– Orders are typically dispatched upon full payment and confirmation of goods availability.
– Transit times vary depending on destination, carrier, and selected delivery method.
– We use reputable courier and freight services with tracking provided where applicable.

Delivery methods:
– Standard courier (within UK)
– Freight forwarding (bulk/industrial shipments)
– Customer-arranged pickup from our designated warehouse (EXW – Ex Works)

If you wish to arrange your own freight collection (EXW), AMS Parts will provide:
– Accurate weights, dimensions, and packaging details
– Collection address and readiness confirmation

We are not responsible for delays caused by customs clearance, carrier disruptions, or incorrect consignee details. Any duties, VAT, or import taxes incurred at the destination are the responsibility of the buyer.

Damaged shipments must be reported within 48 hours of delivery with supporting photographic evidence, or claims may not be accepted.

10. Jurisdiction

All transactions, disputes, and claims shall be governed by the laws of England and Wales, and any legal proceedings must be brought in the relevant courts of that jurisdiction.